Instead, the project manager will be focused on the following phase of this project. This helps to reduce the need for the manager to handle every detail of the project. Depending on the size of the project, there may be project leaders who are responsible for managing smaller groups. Here, the project plan is put to the test as team members begin to carry out what is outlined. The order in which particular tasks must be completedĪdditionally, the project manager must include plans for securing the necessary resources and an estimated time for project delivery.Tasks that are dependent on the completion of other tasks.Even the best-proposed ideas will fail without a solid plan, so this is an important aspect of project management.īelow are some aspects of a project that must be taken into consideration: At this point, project managers take stock of all the moving parts and construct a plan for execution. If management decides that the proposed project is profitable and feasible, then the planning phase begins. Projects that do not pass these two tests should be discarded. The feasibility tool is used to determine whether or not the company has the resources at hand to support the project and ensure it meets the goals. The business case document takes a close look at the purpose behind the proposal and attempts to prove why it is needed. This requires the use of two primary tools for evaluation, namely a feasibility study and a business case document. Here, project managers measure both the purpose and potential benefits of the call center project.

This is the make it or break it phase of a project, where project managers must put the original concept to the test. Here are the five phases that professionals can tweak to fit the individual needs of their various projects. Though this is the general idea of how call center project management works, keep in mind that every case is different. The project manager is responsible for mapping out the process it will take to bring the project to completion, detailing the necessary resources, sourcing who and what is needed, and ensuring all goes according to plan. To add to the need for managing regular business operations, there are often separate projects that require special attention, such as starting a new marketing project for a call center.īut what is project management? In a general sense, it refers to the organizing and managing tasks from start to finish for a particular venture. Managers are responsible for more than just managing people. Project management is the backbone of businesses.

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